Chattanooga Vectra Genisys - Electrotherapy / Ultrasound / Combo / sEMG / Laser Device

At Infinite Wellness Hub, we aim to ensure a smooth and efficient shipping process for all our customers. Below are the details regarding order processing and delivery:

Order Processing Time

• Orders are typically processed within 1 to 2 business days.
• Orders placed after 6:00 PM ET will be processed on the following business day.

Delivery Time and Shipping Costs

• Your order will typically arrive within 5 to 8 business days.
• Free Shipping is available on all orders (some exclusions may apply).
  
• Shipping is available within the United States only. We currently do not offer international shipping.

Freight Delivery Details

Many of our larger items are shipped via third-party freight carriers. If your order includes freight shipping, you will be contacted to schedule a curbside delivery time. Please ensure the phone number you provide at checkout is accurate so the carrier can reach you.

Order Confirmation and Payment

• Once you place your order, you will receive a confirmation email confirming that your order has been received and your payment was authorized.
• Your credit card will not be charged until the item has shipped, unless it’s a backordered item that requires prepayment to reserve it.

We process your order as soon as we receive it to ensure you receive your items as quickly as possible. For any additional questions or assistance, feel free to contact us at support@infinitewellnesshub.com.

At Infinite Wellness Hub, we are committed to offering the most competitive prices available online. If you find a lower price for the same product from another online store, let us know, and we’ll not only match it—we’ll beat it. We want you to shop with complete confidence, knowing you’re getting the best deal possible.

Terms and Conditions of Our Price Match Guarantee

Our Price Match Guarantee comes with the following restrictions to ensure fairness:

• Special promotions, including rebates or "buy one, get one free" offers, are not eligible.
• The competing website cannot be a discount or auction platform (e.g., eBay or similar).
• The competitor must be an authorized retailer for the item in question.
• The price match will be based on the product price, applicable taxes, and shipping costs.
• The Price Match Guarantee does not apply to exchange orders or replacements.

Please note: Certain exclusions may apply.

If you have questions or would like to request a price match, contact us at support@infinitewellnesshub.com.

We are here to help you get the best value for your purchase!

At Infinite Wellness Hub, we strive to make your shopping experience worry-free. That’s why we’ve created a simple and transparent return and refund policy for your peace of mind.

1. Return Time Frame

You can return items within 30 days of purchase. Unfortunately, returns cannot be accepted after this time frame.

2. Shipping Costs

• If your item is defective or incorrect, we will cover the return shipping costs.
• For returns due to a change of mind, the customer is responsible for covering return shipping expenses.

3. Defective or Damaged Products

If your item arrives damaged or defective, notify us within 30 days. We will assist you in arranging a return at no cost. Once we receive the product and verify the issue, we will either issue a full refund (including shipping) or send you a replacement.

For more information, please visit What Should I Do If My Product Arrives Damaged?

4. Change of Mind Returns

If you decide you no longer want the item, you have 30 days to return it. The item must be unused, in its original packaging, and in resaleable condition. You will need to pay for return shipping. Once we receive the item and verify its condition, we will issue a refund for the product cost, minus the original shipping fee.

5. Refunds

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 7 business days and issued to the original payment method. Please note that banks or credit card companies may take additional time to reflect the refund.

• If more than 10 business days have passed since you were notified of your refund, and you have not received it, contact us at support@infinitewellnesshub.com.

Restocking Fees

A restocking fee may apply in certain cases, depending on the circumstances of the return.

For further questions or assistance with returns and refunds, our friendly Customer Support team is here to help. Reach out to us at support@infinitewellnesshub.com.